Welcome to True Global Factory-Direct Service. At HeTu Store, we leverage our factory-direct advantage to provide seamless global shipping for both individual orders and bulk B2B projects. We ship to EVERY country worldwide, including North America, Europe, Middle East (Saudi Arabia, UAE, etc.), Russia, Southeast Asia, and more.
1. Shipping Methods & Costs
- Global Free Shipping (B2C): We offer FREE standard shipping globally for retail and sample orders. These are typically shipped via “Special Line DDP” (Delivered Duty Paid), covering most major regions worldwide. This means we handle customs and taxes for you.
- Expedited Shipping: DHL, FedEx, and UPS options are available at checkout for an additional fee (Delivery in 3-7 business days).
- B2B Bulk Shipping: For wholesale or large-scale project orders, we provide Sea, Land, and Air freight DDP services tailored to your region (Middle East, Russia, SEA, etc.).
2. Processing & Delivery Times
- Processing Time: Orders are typically processed within 1-3 business days.
- Standard Delivery: 10-15 business days globally.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
3. Customs, Duties, and Taxes
For our “Special Line” shipping, all import duties and taxes are included in the price. For expedited carrier services (DHL/FedEx), the customer is responsible for any import fees required by their local customs office.
4. Contact Us
For inquiries regarding shipping status or bulk logistics:
- Email: 11668255@qq.com
- WhatsApp: +86 18259518335
- Address: No. 16, Luncang Industrial Zone, Nan’an, Quanzhou, Fujian, China.